On air · no signup · wiped in 1 hour

Your content, playing as a live agent.

Add your doc or site below. In the next 60 seconds it answers from your content, catches a contradiction, learns your rules, and hands off to a human — improvised live, right here.

Isolated sandbox · encrypted · auto-deleted within 1 hour.

The platform

The sandbox is the 60-second cut.

Underneath is a production platform support teams run at scale — knowledge, guidance, escalation, testing and a human inbox. Here's the full set.

01 Knowledge base

A knowledge base that genuinely understands your business

Point it at documents or your live site. It parses, chunks, embeds and indexes everything into a private vector store — then keeps it current and segmented.

  • PDFs, DOCX, spreadsheets & images parsed and embedded automatically
  • Crawl up to 200 pages with scheduled re-syncs that keep answers current
  • Multiple knowledge bases & audiences — show the right content to the right users
  • Draft and published indexes, so nothing reaches a customer untested
Customer Support KB
● Published
refund-policy.pdf
PDF · 84 passages
✓ indexed
help.yoursite.com
47 pages · re-syncs daily
✓ indexed
pricing.docx
DOCX · 22 passages
✓ indexed
Audiences: Everyone · VIPDraft Live
02🧭 Guidance

Turn your policies into reliable behaviour

Go far beyond a system prompt. Layer conditional and directive rules, set tone and persona, and let the AI suggest guidance from contradictions it finds in your own content.

  • Conditional (IF/THEN) and directive rules, toggled on or off live
  • AI-suggested rules drawn from your actual content
  • Tone, persona, greeting and fallback — fully yours
  • Every answer shows exactly which rule fired
Active guidance
CONDITIONAL · ✨ AI
IF a customer asks about refunds THEN quote the 14-day policy
DIRECTIVE
Always stay friendly, concise and on-brand
ToneProfessional·Persona“Ava”
03🙋 Escalation

It knows its limits — and routes to your team

Detect frustration, disputes and out-of-scope questions, then act: hand off to a live agent, send an email, or flag for review — mid-conversation, with full context.

  • Triggers on sentiment, intent or your own rules
  • Handoff, email or flag — you choose the action
  • Full transcript travels with the escalation
  • The customer never hits a dead end
Escalation rule
WHEN frustration, refund dispute or “speak to a human”
HandoffEmailFlagaction
M
Maria picked up · transcript attached
live
04 Test & simulate

Test every change before a customer ever sees it

Chat against your draft, compare draft-vs-live answers side by side, and run scenario simulations that assert the bot behaves — so you ship with confidence, not hope.

  • Draft vs published comparison on the same question
  • Scenario simulations with pass/fail assertions
  • Inspect retrieved passages and the rules that fired
  • Promote to live only when every check is green
“Can I get a refund after 10 days?”
DRAFT
“It might be 5 days, possibly more…”
LIVE
“Yes — refunds are guaranteed within 14 days.”
SIMULATION · 3/3 PASSED
Quotes the 14-day policy
Cites the source document
No invented details
05 Human agents

Your team, right in the loop

Escalated conversations land in a shared inbox. Agents reply in-thread with the full history beside them, and analytics surface what to improve next.

  • Shared inbox for handed-off conversations
  • Live monitoring of every conversation as it happens
  • Analytics & reports on resolution rate and content gaps
  • AI resumes once the human is done
Shared inbox
1 escalated
Order #4821· assigned to Maria live
Customer: “I want to cancel and speak to someone.”
Send
Resolution rate 92% · 14 conversations today
🔒 Security

Built for your business

The same protections whether you're kicking the tires in the sandbox or serving millions of customers.

Encrypted & isolated

KMS-wrapped, rotated keys. Your data is encrypted and walled off — never readable by anyone else.

Prompt-attack guardrails

Injection and jailbreak attempts filtered before they reach the model.

Identity verification

HMAC-signed user verification and domain allow-listing on every channel.

Roles & API keys

Scoped team roles and revocable API keys for every integration.

Full audit trail

Every config change, trigger and conversation is logged and queryable.

Test-then-publish

Draft indexes and simulations keep unverified answers away from customers.

60s
to your first grounded answer
100%
answers grounded in your content
0
lines of code to deploy
1 hr
until sandbox data is wiped

Your agent is one upload away.

You just watched it improvise on your own content. Now cut the real record — live on your site in minutes.

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